GENERAL MANAGER – GAME RESERVE – FM1046

Madikwe area – North West: Our client is looking for an Assistant Lodge Manager to join the team. The person/team appointed should be comfortable working with high-net-worth international guests that comprise among others, presidents, royal families and celebrities.

The ideal person/s would have a deep understanding of the needs and nuances of international travellers and the importance of impeccable and personalised service.   The candidate should have an eye for fine detail – from the presentation of a drink being served to the floral arrangements featured in the lodge, to the detail of every event and guest touch point.  They should be passionate about food, wine, travel and should have a general interest in luxury travel and lifestyle trends

They will work closely with management team and shareholders.

Only candidates with the relevant experience will be considered.

MINIMUM REQUIREMENTS

  • Diploma/Degree in hotel management or related field
  • International experience would be advantageous
  • 5 years work experience in hospitality industry
  • 2-5 years of experience as an Assistant Lodge Manager
  • Excellent computer skills
  • Excellent attention to detail
  • Own Vehicle and drivers licence

DUTIES AND RESPONSIBILITIES

• Guest relations/experiences
o Meet and greet guests and check in process including indemnity forms
o Ensure check in process is done
o Development of detailed guest programmes and experiences together with GMs (in lodge and bush)
o Guest relations and hosting
o Children activity programmes and implementation thereof (in conjunction with GM)

• Lodge Admin
o Lodge supplies ordered (food, drink, housekeeping, maintenance stocks, operations)
o Lodge processes, schedules and monitoring thereof
o Month end management (in conjunction with/absence of GMs)
o Management of GRV’s, purchase orders and invoicing on Panstrat
o Management of stock takes and month end

• HR & Admin
o Planning and management of staff rosters and leave schedule
o Associated process and responsibilities (attendance register)
o Staff training and development
o Lodge processes, schedules and monitoring thereof
o Staff disciplinary procedures support to GMs
o Month-end management (in conjunction with/absence of GM)
o Management of GRV’s, purchase orders and invoicing
o Management of stock takes and month end
o Assistance management of salaries, provident fund, medical aid
o Updating all staff files and maintaining these

• Reservations
o Reservation support and relief
o Management of check-ins and check-out

• Front of House
o Day-to-day management of FOH team
o Design of guest experiences in lodge and bush (utilising all venues)
o Day-to-day staffing of FOH as per guest requirements
o Identifying training requirements
o Management of bar, selections and menus
o Table and food presentation

• Housekeeping
o Team management, allocation of duties and assessments
o Monitoring and training of staff
o Management of daily linen, laundry
o Replenishment planning

• Lodge security
o Management of lodge security team
o Scheduling security duties and responsibilities
o Development and enforcement of lodge security systems

• Marketing and sales
o Collating photographs and stories for social media sharing
o Hosting and ‘selling’ the Lodge to travel and tour agents/operators
o Remain abreast of industry trends, global and local and monitoring of competitors

ONLY short-listed candidates will be contacted

To apply CLICK THIS LINK and upload your CV https://webapp.placementpartner.com/wi/vacancy/?id=farm&VacRef=FM001044&preview=f86e9946cef2e8c10a951cc24cd34344